The WorkComp Advisory Group Team

Frank Pennachio, Co-founder

Frank Pennachio has spent 30 years leveraging his Workers' Compensation knowledge and teaching insurance agents how to market and manage Workers' Compensation programs. Frank co-founded The WorkComp Advisory Group to help independent insurance agents implement a consultative approach to win business by competing on value. 

Frank is an expert in the technical elements of workers' compensation, emphasizing the need for agents to understand all aspects of protecting an employers' workforce in order to provide true value.  In addition, Frank is knowledgeable in agency sales and marketing strategies designed specifically to reduce reliance on contingency commisions and increase agency revenues.

Frank has worked with agents and experienced producers in an educational community setting for nearly a decade and has personally trained more than 1,000 agents.

Frank was the recipient of the Workers' Compensation Notable People for 2009 award sponsored by the LexisNexis Workers' Compensation Law Center.  He regularly publishes articles in such outlets as Risk and Insurance, Professional Insurance Agent, WCEC, HR Magazine and Insurance Journal.  

Susan Toussaint, Co-founder

 Susan Toussaint has worked with agents and employers for nearly a decade developing both wellness and injury management programs. 

As co-founder of The WorkComp Advisory Group, Susan's passion is helping agents develop and implement processess that smooth the path for pipeline development strategies, selling and client retention.

Susan is responsible for program and process development for The WorkComp Advisory Group and its members. She works with agencies to develop processes to improve their efficiencies, outcomes and revenue. 

In 2007, she founded Injury Management Partners, a consulting firm specializing in the development of turn-key consulting packages that enable insurance agents to develop fee-based employer relationships outside the broker of record.